Privacy & Data Protection
Privacy Policy
This Privacy Policy explains how Ciamox handles information when you use the
Ciamox website, purchase Ciamox POS, activate the software, or use connected
online features.
Last updated: 19 August 2026
1. Information we may collect
Depending on how you use Ciamox, we may process information such as:
- Account and activation information, including email address and restaurant or business name.
- Purchase and licensing information needed to confirm a valid order and activate Ciamox.
- Technical information required to operate connected services, such as authentication records, device or browser information, and service logs.
- Restaurant data that you choose to enter into Ciamox, including menu, inventory, order, sales, and operational information.
- Website content and video metadata used to operate the public Ciamox website.
2. How we use information
We use information for legitimate product and business purposes, including to:
- Provide, activate, maintain, and secure Ciamox services.
- Confirm purchases and manage software licensing.
- Synchronize connected Ciamox components where cloud features are used.
- Operate inventory, analytics, reporting, and restaurant workflow features requested by the user.
- Prevent abuse, investigate technical issues, and improve reliability.
- Comply with applicable legal and regulatory requirements.
3. Payments
Ciamox may use third-party checkout and payment providers to process purchases.
Payment card or PayPal account details are handled by the relevant payment provider
under its own privacy practices. Ciamox does not need to store full payment-card
details in order to activate the software.
4. Firebase and cloud services
Ciamox uses cloud infrastructure, including Firebase services, for functions such as
authentication, database storage, file storage, licensing, and connected application
features. Information processed through these services may be handled by the relevant
cloud provider in accordance with its own terms and privacy practices.
5. Restaurant and customer data
Restaurant owners remain responsible for deciding what business and customer
information they enter into Ciamox and for ensuring their use of that information
complies with applicable privacy laws. Ciamox should only be used to collect data
that is necessary for legitimate restaurant operations.
6. Data sharing
We do not sell personal information. Information may be shared only where needed
to operate the service, process payments, provide cloud infrastructure, comply with
law, protect users and the service, or complete a business transaction involving
Ciamox subject to appropriate safeguards.
7. Data security
We use reasonable technical and organizational safeguards intended to protect
Ciamox data. No online system can guarantee absolute security, so users should also
protect account credentials, administrator access, activation information, and the
devices on which Ciamox is installed.
8. Data retention
Information is retained only for as long as reasonably necessary for the purposes
described in this policy, including account operation, licensing, security,
troubleshooting, legal obligations, and legitimate business records.
9. Your choices and rights
Depending on your location, you may have rights relating to access, correction,
deletion, restriction, or other controls over personal information. Requests can be
made through the official Ciamox support contact published on the Ciamox website.
We may need to verify the requester before acting on a request.
10. Children
Ciamox is a business software product intended for restaurant and business operations
and is not designed as a service directed to children.
11. Changes to this policy
We may update this Privacy Policy when Ciamox features, service providers, or legal
requirements change. The latest version will be published on the Ciamox website with
an updated revision date.
12. Contact
Privacy questions or requests should be sent through the official Ciamox support
contact published on the Ciamox website.
This page is intended to clearly describe Ciamox data practices. Business operators
should review their own privacy obligations for the countries and regions in which
they operate.
